Privacy Policy

Privacy Policy

 

This privacy policy sets out how we use and protect any information that you give to us.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this Website www.stonearcade.co.uk. You can be assured it will only be used in accordance with our privacy statement , including your rights under current laws and regulations.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. If you do not agree to the following policy you may wish to cease viewing / using this website.

Who We Are
In this Privacy Policy references to ‘we’, ‘us’ and ‘our’ are to Stonearcade Ltd registered office 14 Nursery Grove, Gravesend, DA11 7BB

Personal Information We Collect
“Personal Information” is information that identifies you as an individual to us or relates to an identifiable individual, including:

a) Name
b) Company Name
c) Postal Address
d) Email Address
e) Telephone Number

f) Credit/Debit Card Information is collected and processed securely. We do not store your credit/debit card information.

We need to collect and process these types of Personal Information in order to provide you with the items you purchase on our website. If you do not provide the information that we request, we may not be able to provide you with the products you require.

Collection Of Personal Information
We collect personal information in two ways:

1) When you submit our contact form on our website located at www.stonearcade.co.uk
2) When you purchase goods on our website at www.stonearcade.co.uk

 

Use Of Personal Information
We use Personal Information for our legitimate business interests, including the following:

To respond to your enquiries, fulfil your sales order and provide you with related customer services. We do not share this information with outside parties except to the extent necessary to complete that order.

Other Information We Collect
“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:

1) Browser and device information
2) Information collected through cookies, pixel tags and other technologies
3) Demographic information and other information provided by you that does not reveal your specific identity
4) Information that has been aggregated in a manner such that it no longer reveals your specific identity

If we are required to treat Other Information as Personal Information under applicable law, then we may use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Policy.

How we use Cookies

A cookie is a piece of text, which asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file. A cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. Denial of a traffic log cookie should not prevent you from using this site, however it may restrict the use of certain features.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. This practice is strictly in force. We know that people have concerns about cookies, but we believe that the benefit we both gain from their proper use is worthwhile. You may set your web browser (Microsoft Internet Explorer or Netscape Navigator) to notify you of cookie placement requests or decline cookies completely. You can delete the files that contain cookies – those files are stored as part of your Internet browser.

We use cookies in three ways:

  • ESSENTIAL COOKIES: THESE ARE USED TO ENABLE CORE WEBSITE FUNCTIONALITY AND MONITOR PERFORMANCE. WITHOUT THESE, YOU WILL NOT BE ABLE TO USE THE WEBSITE FULLY. THEY DO NOT CONTAIN YOUR PERSONAL INFORMATION.
  • FUNCTIONAL COOKIES: THESE ARE USED FOR SOCIAL MEDIA SHARING AND TO ALL COLLECTION OF DATA SO THAT OTHER COMPANIES CAN SHOW ADVERTS THAT MAY BE RELEVANT TO YOU. THE INCLUSION OF FUNCTIONAL COOKIES ALSO ENABLES ESSENTIAL COOKIES TO FUNCTION.
  • MARKETING COOKIES: THESE ALLOW US TO MONITOR MARKETING CAMPAIGNS AND ALLOW GOOGLE TO PERSONALISE MARKETING CONTENT ON THIRD PARTY WEBSITES. THESE WILL REMAIN EFFECTIVE FOR A MAXIMUM OF 30 DAYS AFTER YOU CLOSE YOUR BROWSER.

Our use of cookies enables us to improve our website in order to tailor it to customer needs. If you choose not to accept Functional and Marketing cookies, this should not prevent you from using this site; however it may restrict the use of certain features.

 

Protecting Information
We do not rent or sell potentially personally-identifying and personally-identifying information to anyone and will only disclose this information for legal reasons and if required by law.

 

Marketing & Communication
We send communication(s) to our customers in relation to their sales orders, this is in multiple ways including but not limited to email communication and telephone communication. We will ask you first before sending you specific marketing emails and require you to confirm you would like to receive these before we send them.

 

Security
We seek to use reasonable organisational, technical and administrative measures designed to protect Personal Information within our organisation. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please contact us immediately.

 

How You Can Access, Change Or Suppress Your Personal Information
If you would like to request to review, correct, update, suppress or delete Personal Information that you have previously provided to us, or if you would like to request to receive an electronic copy of your Personal Information for purposes of transmitting it to another company (to the extent this right to data portability is provided to you by applicable law), you may make this request by contacting us via our contact page. We will respond to your request consistent with applicable law.

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we will only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed unless asked to do so.

Use Of Website By Minors
The products that we provide are not directed to individuals under the age of sixteen (16), and we do not knowingly collect Personal Information from individuals under sixteen (16).

 

Updates To This Privacy Policy
We may change this Privacy Policy. The “Last Updated” legend at the bottom of this Privacy Policy indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

 

How To Speak To Us About Data Protection
You can email us via our contact us page.

 

Last Updated
This privacy policy was last updated: 24th March 2019.

 

Information regarding online dispute resolution pursuant to Art. 14 Para. 1 of the ODR (Online Dispute Resolution Regulation):

The European Commission gives consumers the opportunity to resolve online disputes pursuant to Art. 14 Para. 1 of the ODR on one of their platforms. The platform (http://ec.europa.eu/consumers/odr) serves as a site where consumers can try to reach out-of-court settlements of disputes arising from online purchases and contracts for services.